Help Center
From tracking your order to finding the perfect part, our team is here to help you keep the fire burning.
Whether you have questions about shipping, need assistance with a return, or want expert advice on your fireplace, we're just a message away.
Help With Orders
Order Status
Enter your order number and email address to track your order.
Return Request
Follow these steps to ensure a smooth return.
Shipping & Delivery
Our Shipping Policy
Our simple shipping policy, in detail.
Delivery Inspection
How to check your delivery for damage and what to do if your item arrives damaged.
Return and Refund Policy
Learn how returns and refunds are handled.
Product Support
Parts Request Form
If you can’t find what you are looking for let us know!
Learn how returns and refunds are handled.